Legal

PRIVACY POLICY

Privacy Policy, Customer Policies & Terms

Child Car Seat Policy

GS LIMO ELITE DOES NOT PROVIDE, SUPPLY, INSTALL, OR STORE CAR SEATS. Customers traveling with infants or children are responsible for bringing their own legally appropriate car seat or booster seat.

Sections

Privacy Policy, Customer Policies & Terms & Conditions

Effective Date: August 20, 2026

1. Reservations & Booking

  • Reservations are confirmed only after GS LIMO ELITE receives the required booking information and confirmation.
  • Customers are responsible for providing accurate pickup and drop-off addresses, dates, times, flight information, passenger count, and contact information.
  • Customers should review all reservation details carefully before confirming.
  • Changes to a reservation should be requested as soon as possible and may be subject to availability and additional charges.

2. Cancellation Policy

  • Cancellation policies and applicable fees may vary depending on the type of reservation, vehicle, event, airport transfer, or special booking.
  • Customers should review the cancellation terms provided at the time of booking.
  • No-shows may be charged the full reservation amount.

3. Airport Transportation

  • Customers should provide accurate flight information when booking airport transportation.
  • GS LIMO ELITE may monitor flight status when flight information is provided.
  • Customers are responsible for contacting GS LIMO ELITE if their travel plans or flight information changes.
  • Additional waiting time or changes caused by circumstances outside the company's control may result in additional charges.

4. Passenger & Luggage Responsibility

  • Customers are responsible for providing accurate passenger and luggage information.
  • The vehicle must not be overloaded beyond its legal passenger or luggage capacity.
  • GS LIMO ELITE reserves the right to refuse transportation when passenger or luggage loads exceed the vehicle's legal or safe capacity.

5. Child Car Seat Policy

  • GS LIMO ELITE DOES NOT PROVIDE, SUPPLY, INSTALL, OR STORE CAR SEATS.
  • Customers traveling with infants or children are responsible for bringing their own legally appropriate car seat or booster seat.
  • Customers are responsible for ensuring that the child restraint is appropriate for the child's age, size, and applicable legal requirements.
  • GS LIMO ELITE does not guarantee the availability of a car seat or booster seat.
  • Customers are responsible for installing and securing their own child restraint unless otherwise required or permitted by applicable law.
  • GS LIMO ELITE is not responsible for providing or storing customer-owned car seats or booster seats before, during, or after a trip.

6. Vehicle Safety & Passenger Conduct

  • All passengers must follow applicable safety laws and the driver's reasonable safety instructions.
  • Seat belts must be worn where required by law.
  • Smoking, vaping, or use of tobacco products is not permitted inside GS LIMO ELITE vehicles.
  • Excessive drinking, illegal drug use, fighting, harassment, threatening behavior, or conduct that creates an unsafe environment is prohibited.
  • GS LIMO ELITE may terminate a trip without refund if a passenger's behavior creates a safety risk.

7. Vehicle Cleanliness & Damage

  • Customers are expected to treat the vehicle with care.
  • Customers may be responsible for reasonable cleaning, repair, or replacement costs resulting from spills, stains, bodily fluids, smoking, excessive mess, or damage caused by a passenger.
  • The driver may refuse transportation to a passenger whose condition or behavior creates a safety or cleanliness concern.

8. Waiting Time

  • Waiting time policies may vary depending on the reservation type.
  • Additional waiting charges may apply when the customer is not ready at the scheduled pickup time or when circumstances outside the agreed service require extended waiting.
  • Airport pickup waiting time may be handled differently from standard point-to-point reservations.

9. Traffic, Weather & Unforeseen Delays

  • GS LIMO ELITE makes reasonable efforts to provide timely transportation.
  • Traffic, road closures, severe weather, accidents, construction, mechanical issues, airport conditions, government actions, and other circumstances outside the company's reasonable control may cause delays.
  • GS LIMO ELITE is not responsible for delays caused by circumstances beyond its reasonable control.

10. Payment

  • Payment must be made using an accepted payment method.
  • Additional charges may apply for approved changes, extra stops, additional waiting time, excessive cleaning, vehicle damage, or services outside the original reservation.
  • Customers are responsible for all authorized charges associated with their reservation.

11. Special Requests

  • Special requests such as specific vehicles, child transportation requirements, additional stops, luggage accommodations, or special event arrangements must be requested in advance.
  • Special requests are subject to availability and applicable charges.

12. Lost & Found

  • GS LIMO ELITE will make reasonable efforts to assist customers in locating items left in a vehicle.
  • Customers should contact the company as soon as possible after discovering that an item has been left behind.
  • GS LIMO ELITE is not responsible for personal belongings left unattended in a vehicle.

13. Service Animals & Accessibility

  • GS LIMO ELITE follows applicable federal, state, and local requirements concerning service animals and accessibility.
  • Customers requiring special accommodations should notify the company in advance whenever possible so reasonable arrangements can be made.

14. Driver & Chauffeur Policy

  • Drivers are expected to operate vehicles professionally and safely.
  • Customers must not ask a driver to violate traffic laws, exceed legal vehicle capacity, or operate the vehicle in an unsafe manner.
  • The driver's primary responsibility is the safe transportation of passengers.

15. No-Show Policy

  • A customer may be considered a no-show when the customer does not appear at the agreed pickup location within the applicable waiting period and cannot be reached using the contact information provided during booking.
  • A no-show may result in the full reservation charge.

16. Changes to Reservations

  • Customers should notify GS LIMO ELITE as soon as possible regarding:
  • Pickup time changes
  • Pickup or drop-off address changes
  • Flight changes
  • Passenger count changes
  • Additional stops
  • Vehicle changes
  • Special requests
  • Changes are subject to availability and may result in additional charges.

17. Privacy Policy

  • GS LIMO ELITE (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect through gslimoelite.com, how we use it, and your choices.
  • We collect contact details you provide through our Get a Quote form or Contact page: name, phone number, email address, pickup and drop-off details, and any other information you choose to share.
  • We also collect basic technical information automatically when you visit our site (such as browser type, device type, and pages visited).
  • We use the information you provide to respond to quote requests, schedule and manage bookings, communicate with you about your reservation, and improve our website and services. We do not sell your personal information.
  • We do not share your personal information with third parties except as needed to provide our services (for example, payment processing) or as required by law.
  • Our website may use cookies or similar tools to understand how visitors use the site. You can control cookies through your browser settings.
  • We take reasonable steps to protect the information you share with us, but no method of transmission over the internet is completely secure.
  • You may contact us at any time to ask what information we have about you, or to request that it be corrected or deleted.
  • We may update this Privacy Policy from time to time. Changes will be posted on this page.
  • Customer information will be handled in accordance with applicable privacy laws and the company's privacy practices.

18. Service Disclaimer

  • GS LIMO ELITE will make reasonable efforts to provide the reserved transportation service as scheduled. However, transportation services can be affected by circumstances outside the company's control.
  • The company does not guarantee an exact travel time or arrival time when traffic, weather, road conditions, accidents, airport delays, or other unforeseen circumstances affect the trip.

19. Customer Responsibility

  • By booking transportation with GS LIMO ELITE, the customer agrees to provide accurate reservation information, follow applicable laws and safety requirements, treat the vehicle and chauffeur respectfully, and comply with these policies.

20. Policy Updates

  • GS LIMO ELITE reserves the right to update or modify these policies when necessary. The current version of the policies will apply to reservations subject to the applicable terms provided at booking.

Contact Information

GS LIMO ELITE

Phone: 929-452-6031

Email: info@gslimoelite.com

Website: gslimoelite.com

Luxury Transportation • Professional Chauffeur Service • Airport Transfers • Private Transportation